Managed Services Overview
Reliability, security, credibility, consistency and integrity – these are the attributes
you will be looking for if you are considering trusting a third party to manage
your critical IT systems and data. We have been providing IT managed services for
over 30 years and have built a reputation in the industry for the quality of the
services we provide.
ITIL-ALIGNED PROCESSES
The three key objectives of Service Management are:
- To align IT services with the current and future needs of the business
- To improve the quality of the IT services delivered
- To reduce the long-term costs of service provision
To achieve these objectives, it is essential to apply effective IT processes and
procedures. In 1989 the CCTA and Office of Government Commerce first introduced
the IT Infrastructure Library (ITIL) which defines best practice in IT Service Management.
The goal of ITIL is to maintain and improve the quality of the IT services that
support the business processes, cost effectively. ITIL has evolved since 1989 and
there is now an associated British Standard, BS 15000 and an international standard,
ISO 20000.
ACS Syan's approach to IT managed services is closely aligned to ITIL and ISO 20000
which is evidence of our commitment to providing the highest quality services in
the industry.
BENEFITS OF OUTSOURCING WITH ACS SYAN
- Maximised return from IT investment
- Freedom to concentrate on core business activities
- Defined and measured service levels
- Improved control of costs
- Improved efficiency of systems operations
- Security, resilience, availability and consistency
- Simplified management of third party suppliers
- Access to a large pool of skilled consultants
- Adherence to legislation and industry standards
SERVICE SOLUTIONS FOR ALL ORGANISATIONS
Recognising the different motivations and aims of each organisation, we offer a
range of services designed to ensure that the necessary IT infrastructure is always
available to support critical business operations. Our flexible service levels allow
customers to choose the most appropriate and cost-effective options, from simple
out-of-hours monitoring to full management, 24 hours a day, 365 days a year.
Our services include:
We also provide a suite of services specially designed to meet the needs of
smaller businesses.
Our two data centres provide world-class facilities for housing your critical business
servers and storage. Details of these facilities can be found here.