Call Centre Services
Syan’s Call Centre services provide a managed help desk facility
with a single point of call for recording, tracking and facilitating the
resolution of user support calls. Our Call Centre team has been in operation
for several years and is currently handling over 60,000 calls per annum.
It is capable of answering many requests for assistance without recourse
to our second-level support teams.
Our Call Centre facility is supported by an integrated Lotus application
for recording and coordinating all service requests. Central to our value
proposition is the philosophy of dealing with the root cause of any problem
rather than just the symptoms.
With help desk calls, we will work with you to analyse and establish
the reason behind a higher than expected number of calls from a particular
location or individual, and recommend a permanent solution (for example
training or changes in procedures). The result is a lower number of calls
to the Call Centre and a more satisfied user community.
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