AOS Message Manager and Pager Manager
Syan's AOS Message Manager provides a powerful and fully automated message
monitoring, forwarding and response system. The module plays a crucial
role in preventing a flood of messages initiated by the iSeries from appearing
on screens, automatically routing the few which need attention to the
operator's console.
AOS Pager Manager allows centralised control of paging and works very
closely with the Message Manager module. The combined use of both of these
modules offers a solid basis for unattended systems operations.
Benefits
- Operators freed to concentrate on the most urgent items since up
to 99% of messages can be filtered out
- Reduced risk of operator error as a result of automated response
to system errors
- Considerably lessened requirement for on-site attendance as a result
of reduced need for constant human monitoring
- More effective utilisation of system resources through automated
response to system messages
- Reduced time and complexity in managing messages for remote systems,
without the need to log on to multiple systems
- More effective systems support through ability to direct specific
messages to the appropriate support specialist's pager
- Improved management reporting through message frequency analysis
- More complete systems support through ability to follow pre-defined
alternative escalation procedures, if messages are not answered
- Increased flexibility to send pager messages directly from user applications
as a result of ease of integration with other systems
Customer Comments
" With the filtering of messages emerging on a regular basis
from each of the eight AS/400s and with a large number of the jobs fully
automated, AOS is saving us a considerable number of man hours."
T-Mobile, Borehamwood
"We removed our overnight operator shift when we downsized to
four AS/400 machines a few years ago, but this meant that there were no
support staff available to correct errors in the overnight batch schedule.
The solution to this problem was to implement an automation package which
would monitor messages and automatically page support personnel in the
event of a program or system error. Of the six packages considered, AOS
Message Manager from Syan offered a high degree of functionality and was
a clear winner in terms of price-performance. The product has proved to
be versatile, reliable and easy to use and the centralisation of all AS/400
machine messages on a single screen has greatly simplified normal daily
operation."
Caradon MK Electric, Basildon
AOS Message Manager Highlights
Automatic response to system messages
The module monitors message queues and responds automatically based on
user-defined action tables. Possible responses include: reply to the message,
call a program, run a command, filter the message or forward to a pager
or group of pagers.
By prioritising responses and filtering critical messages, problems can
be controlled and addressed more rapidly.
Automatic response to non-receipt of system messages
Often the only way a problem in a process is known is when a message has
not been received - for example, there may be a problem if a job does
not complete by a certain time. By monitoring for a completion message
not being received, the appropriate action may be taken.
Message management across systems
In a networked environment, AOS Message Manager will answer messages from
any number of iSeries on a single console. Incoming messages from different
systems or networks are highlighted as they arrive, alerting the operator
as and when they happen. The module's efficient design means that it does
not use SNADS or DDM to work across systems. Instead, by using communications
programs, the module works and works quickly, even when the system threshold
has been exceeded.
In the event of a communication problem between the central iSeries and
a remote iSeries, AOS Message Manager will automatically switch to local
monitoring and can automatically store and forward the messages back to
the central machine when the link is restored.
Central response to remote system messages
AOS Message Manager provides a central information gathering and dissemination
point for implementing remote operations. An optional graphical user interface
(GUI) provides a visual 'point and click' mechanism for monitoring and
managing networked systems.
AOS Pager Manager Highlights
Centralised control of paging
AOS pager manager enables messages to be sent from the iSeries to tone
numeric and message paging devices as well as to telephones which support
receipt of character messages. The module works with all major paging
technologies and supports multiple paging companies simultaneously.
Basis for unattended systems operations
Used in conjunction with AOS Message Manager, this module provides a firm
basis for unattended systems operations.
For example, AOS Message Manager may determine that the required response
to a particular message is to escalate the problem by paging a support
specialist. The message which is sent to the pager can include the system
name, the message ID, date, time, job, user and message text.
User-defined escalation rules
By using pre-defined escalation procedures, AOS Pager Manager will automatically
send messages to alternative pagers if messages are not answered. Calendars
may be used to specify the pager numbers to be used at any particular
time, on any particular date.
Integration with user applications
Since the module is command driven, pager support can easily be added
into user applications.
Module requirements
Apart from standard AOS requirements, Pager Manager requires either a
Hays-compatible asynchronous modem or a GSM device to be present.
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